Program Planning/ Execution Provide expert leadership and oversight in the Operations execution of the Commercial Loan Servicing modernization program. Work effectively with internal users, external third parties. Build and execute effective Operational readiness plan for 2100 + users impacted by the program. Serve as primary point of contact/lead for all Operational effo

Policy, Process, and Procedure Improvement Coordinates the development and updating of all procedures and department process flows. Makes policy recommendations. Provides oversight in ensuring that processes and procedures align with regulatory, policy compliance and control mitigation for the business unit. Coordinate/lead initiatives to ensure that risk mitigation contr

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc. Complete less complex account requests such as balance inquiries, reviewing transaction hi

Data Analysis, Reporting, Key Performance Indicators and Monitoring Identifying and defining measurement plans for Key Performance Indicators in partnership with business leaders. Developing scalable, sustainable reporting and monitoring solutions using a variety of tools, including Microsoft Power BI, Cornerstone OnDemand, SharePoint, Microsoft Excel, and/or similar plat

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Risk & Control Functional Leadership Focused on enhancing the risk ownership and culture within the line of business. Leads a team of risk and control colleagues. Develops and executes on a plan to increase the completeness of the controls inventory within the line of business and to expand the reach and frequency of control testing. Engages with business leaders and hold

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Manage all reporting databases within their domain. Create and execute fully documented reporting processes, providing supplemental analysis to support the decision making within Retail Product Management, Banking Center Network Management, Market Operations, Retail Sales and Banking Centers, depending on the domain. Develop tools and reports to support the leveraged use

Risk & Compliance Must stay abreast of federal and state regulations impacting Compensation. Ensures compliance with FLSA exemption classifications and independently meets with business leaders to provide clarity on white collar exemptions when necessary. Owns job description templates and updates job functions related to ADA accommodations when necessary. Leads internal

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Leadership Activities Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers. Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities. Deliver daily coaching and evaluations for effective execution. Pro

Develops testing processes and procedures in alignment with SOX frameworks and PCAOB guidance and conducts baseline review activities. Design and execute testing plans and scripts to evaluate the effectiveness of IT Application Controls, Interfaces, and key reports. Review the design and operating effectiveness testing of key application and interface controls and communi

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation